MASS Rwanda

MASS Design Group, Rwanda: Communicating Design Intent

 

MASS Design Group, Rwanda works to create buildings that heal - physically, intellectually, and psychically. As an architecture firm MASS had met with success but also knew it needed to improve its processes to further extend its impact.

 
 
Screen Shot 2018-11-12 at 3.13.58 PM.png
 
 

 

OPPORTUNITY

MASS needed to improve and streamline its ways of communicating design intent to better reach across cultures and areas of technical expertise.

 
 

The team collaborated with MASS to establish a project on-boarding process that engages all stakeholders and carries through the life of a construction project.

OUTCOME

 
 

 

Research Strategy

 

The four core values of MASS guided all of the research work conducted during this project:

Hire locally

Source regionally

Train where you can

Invest in dignity

 
IMG_20171024_131804204.jpg
 

 

Discover

 

Secondary research

Remote stakeholder interviews

Stakeholder and user surveys

In-person stakeholder and user interviews

Contextual inquiry

Key Insight

Local resources, methods, and labor are often more efficient and effective than high tech solutions.

 
DSC06749.JPG

The team visited one of MASS’s active construction sites to learn more about how drawings were put into action.

Screen Shot 2018-11-12 at 3.23.32 PM.png

Workers ran up a ramp with wheel barrels of wet concrete, hoping to maintain momentum to make it without needing to stop.

 
Screen Shot 2018-11-12 at 2.41.02 PM.png

The team visited one of MASS’s completed projects: Butaro District Hospital.

 
stone wall.JPG
 
Screen Shot 2018-11-12 at 3.38.49 PM.png

Volcanic rock from the surrounding area was used to construct the walls of this hospital.

 
IMG_2194.JPG

The team helped with ditch digging as part of their participation in the monthly community work day.

 
Screen Shot 2018-11-12 at 3.30.25 PM.png

After the work day, the team sat in on the monthly community meeting.

 

 

Define

User workshops

Key Insight

The construction workers felt proud to work with MASS and wanted more engagement with staff at all levels.

 
 
Screen Shot 2018-11-12 at 4.15.25 PM.png

We invited the construction workers to the MASS office for a series of workshops to understand their experience.

 
Screen Shot 2018-11-12 at 9.31.21 PM.png

Workshop participants explained what worked and where changes were needed.

Screen Shot 2018-11-12 at 4.14.34 PM.png

The workshop participants outlined the existing communication process.

 
Screen Shot 2018-11-12 at 9.22.51 PM.png

From there we were able to begin digging deeper.

 

Ideas About How to Improve Communication Across the Whole Process Were Generated

 
Stakeholder map.png
 
 
Screen Shot 2018-11-12 at 4.16.05 PM.png
Screen Shot 2018-11-12 at 4.17.45 PM.png
 

Key Insight

Making a complete set of construction drawings accessible to team leads at the job site would prevent many mistakes.

 

 

Develop & Deliver

Joint user and stakeholder workshops

 
 
Screen Shot 2018-11-12 at 9.50.14 PM.png
 

The research team, MASS staff, and construction workers collaborated to develop a new process for kicking off projects and keeping them on track at the work progressed. The first step was to have kick-offs at the job site.

 
 
 
Screen Shot 2018-11-12 at 4.17.01 PM.png
 
 
 
Screen Shot 2018-11-12 at 11.16.10 PM.png
 
 
 
IMG_5060.JPG
IMG_2564.JPG
 
 

 

Impact

 

The University of Global Health Equity Has Come to Life, On Time and On Budget

 
1.png
 
Screen Shot 2018-11-12 at 10.52.25 PM.png
Screen Shot 2018-11-12 at 10.55.19 PM.png
 
4.png
 
 

Let’s talk! maaloumi@gmail.com

home