Resume

Resume

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Let’s talk! maaloumi@gmail.com

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Methods

Listening

Interviewing

Research Plans

Moderator Guides

Co-creation Workshops

Synthesis

Survey Design & Analysis

Usability Testing

Contextual Inquiry

Ethnography

Focus Group Moderation

Heuristic Evaluation

Market Research

Quantitative Methods

Data Analytics

Presenting Insights

Influencing Decisions

Organization assessment

Communicating design intent

Project management

 

Tools

Pen & Paper

Adobe CS

Sketch

InVision

Google Analytics

OptimalSort

SQL

User Experience Researcher

 

Honeydue

User Research: present contract

Methods & Skills: Research plan, moderator guide, user interviews of couples, identification of use cases, usability testing, synthesis workshops, evangelizing agile process

Punchcut

User Research, Ethnography: contract June – July 2018

Methods & Skills: Research plan, moderator guide, in-depth interviewing, boundary concept assessment of use cases, usability testing, contextual inquiry, synthesis workshops, evangelizing agile process

Petite Ave

User Research, Branding Strategy: contract April – July 2018

Methods & Skills: Market analysis, surveys, remote user interviews, stakeholder interviews, research plan and moderator guide, user workshops, customer journey mapping, empathy mapping, content strategy and posting calendar, SEO keyword identification, brand and style guide, evangelizing the value of research

Foglifter Journal

User Research, Organizational Dev: contract March ­– Apr. 2018

Methods & Skills: Competitive analysis, surveys, user interviews, research plan and moderator guide, content strategy and posting calendar, SEO keyword identification, brand and style guide, lo-fi prototyping, hi-fi usability testing of website IA, annotated wireframes

San Francisco Arts Commission (SFAC)

User Research and Service Design: concept project Feb. – March 2018

Methods & Skills: Competitive analysis, surveys, stakeholder interviews, research plan and moderator guide, stakeholder workshops, , content strategy and posting calendar, SEO keyword identification, brand and style guide, contextual inquiry, service blueprint, lo-fi prototyping, hi-fi usability testing of mobile app

CARE International, Cambodia

User Research, Service Design: August 2016 – January 2018

Methods & Skills: Competitive analysis, surveys, user and stakeholder interviews, user and stakeholder workshops, contextual inquiry, focus groups, benchmarking and evaluation of project milestones, evangelizing the value of research

MASS Design Group, Rwanda

User Research, Service Design: July 2016 – January 2018

Methods & Skills: Landscape analysis, surveys, user and stakeholder interviews, user and stakeholder workshops, RITE solution development, contextual inquiry, benchmarking and evaluation of project milestones, evangelizing the value of research

Build Change – Nepal

User Research, Service Design: Feb. – August 2017

Methods & Skills: Landscape analysis, surveys, user and stakeholder interviews, user and stakeholder workshops, RITE solution development, contextual inquiry, prototyping, usability testing of mobile app, benchmarking and evaluation of project milestones, evangelizing the value of research

Additional Experience

Team4Tech, Program Director, Research & Evaluation, May 2016 – January 2018

EdTech start-up, design thinking, two week design sprints

Boys & Girls Clubs SF, Director of Learning & Dev., October 2015 – May 2016  

Systems analysis and organizational development  

Leadership for Educational Equity, Prog. Mangr - Policy, July 2014 – October 2015

Research, design, deliver and evaluate policy workshops

EC San Francisco, Academic Director, June 2013 – July 2014

System of schools with 13 global locations, accreditation, teacher and student assessment

St. Giles International, Director of Studies, February 2010 – August 2012

System of schools with 17 global locations, accreditation, teacher and student assessment                          

Teacher Trainer, Peace Corps Samoa, World Teach Namibia, China June 2007 – January 2010

Idyllwild Arts Academy, Humanities & ESL Teacher, August 2006 – August 2009        

 

Education

MA, International Comparative Education, Stanford University, Palo Alto, CA - qualitative research

MA, Historical Sociology, Binghamton University, Binghamton, NY - qualitative research

Cert., Immersive User Experience Design, General Assembly, San Francisco, CA

Cert., Data Analytics, General Assembly, San Francisco, CA

Certified Education Technology Leader, CoSN, Washington, DC

dipTESOL (Teaching English as a Second Language), Suzhou, China

 

  

 
 

Let's talk! maaloumi@gmail.com

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